Frequently Asked Questions.
We have compiled a list of common enquiries that our customer service team receives. In case you cannot locate the information you need from the list below, please feel free to contact us via phone or email.
General
Sustainability
Labels
Artwork & Design
Lead Times
Consumables
Ordering & Support
General questions
1. What do you supply?
We supply bespoke printed labels, sustainable signage materials, low impact packaging films and recycled printer consumables. Everything we offer is selected to reduce environmental impact while maintaining reliable quality and performance.
2. Do you only supply labels?
Labels are our core focus, but we also supply sign boards, packaging films and remanufactured toners and printer consumables. This allows customers to source multiple sustainable print products from one trusted supplier.
3. Who do you supply?
We supply businesses of all sizes, public sector organisations, charities and growing brands across the UK. From small start ups to national organisations, we tailor solutions to each customer.
4. Are you an approved public sector supplier?
Yes. We are an approved supplier on recognised public sector purchasing frameworks, making it simple and compliant for councils, NHS trusts, education providers and other public bodies to buy from us.
5. Do you offer nationwide delivery?
Yes. We deliver across the UK with reliable tracked delivery services and carbon conscious shipping options where available.
Sustainability
1. What makes your products sustainable?
We prioritise recycled, recyclable and compostable materials, FSC certified papers, low migration inks and remanufactured consumables. We also work with manufacturers committed to reducing waste and carbon impact.
2. Can you help us meet our sustainability goals?
Yes. We can recommend materials and finishes that support your environmental targets and provide supporting information for internal reporting and compliance requirements.
3. Do you offer recycling services?
Yes. We offer free recycling programmes for used printer consumables and can advise on recycling routes for label liners and packaging materials.
4. Are your materials certified?
Many of our materials carry recognised certifications such as FSC and compostability standards. We will always advise what certifications apply to each product.
Labels
1. Are your labels made to order?
Yes. All labels are produced to your exact size, shape, material and finish requirements. This ensures you get a product that fits your application perfectly.
2. What label materials do you offer?
We offer paper, polypropylene, polyethylene and specialist films, including recyclable and compostable options. We will recommend the best material based on your product and usage environment.
3. Can you print in full colour?
Yes. We offer high quality full colour printing with additional finishes such as varnishes, laminates and foils.
4. What quantities can you produce?
We can produce anything from short digital runs for small brands to high volume flexographic runs for large scale production.
5. Do you provide samples?
Yes. We can supply material samples and, where required, printed samples before full production.
Artwork & Design
1. Can you help with label design?
Yes. Our team can assist with artwork setup and guidance to ensure your files print correctly. We can also recommend design support if you need creative input.
2. What file formats do you accept?
We accept standard print ready formats such as PDF, AI and EPS. If you are unsure we will advise and help you prepare files correctly.
Lead Times
1. What is your typical lead time?
Lead times vary by product and quantity but we always confirm timescales at quotation stage. Many standard label jobs can be produced within a few working days where as most of our consumables are available on a next day service.
2. Can you handle urgent orders?
Yes. If you have a tight deadline let us know and we will do our best to accommodate rush production.
Consumables
1. Do you supply recycled toners?
We supply bespoke printed labels, sustainable signage materials, low impact packaging films and recycled printer consumables. Everything we offer is selected to reduce environmental impact while maintaining reliable quality and performance.
2. Will recycled cartridges affect printer warranties?
No. Our remanufactured cartridges are tested to meet industry standards and will not invalidate your printer warranty.
Ordering & Support
1. How do I place an order?
You can contact us by phone, email or through our website enquiry forms. We will provide a quotation and guide you through the process.
2. Do you offer account management?
Yes. We provide dedicated support for regular customers, including stock holding options and scheduled deliveries.